Refund policy

Returns & Refunds

Bexekabameqepuhu
Tobias Fladung
Torantriebweg 6, 44135 Dortmund, Germany
Email: info@bexekabameqepuhu.store
Phone: +49 231 58040400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@bexekabameqepuhu.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A drive, operator, kit or accessory must be returned complete and in its original packaging; a drive that has been installed and wired cannot always be returned in a resaleable state. Unused drives, controls and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the gate type, leaf weight and length, and your power supply before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Motors, gears, control boards, remotes, photocells, batteries and running gear wear with use and are stocked as spares — this is normal, not a defect; test the safety devices and the manual release regularly. Damage or a hazard from a powered gate not installed and commissioned by a competent installer, from the safety photocells or force-limiting not fitted or tested, from a drive fitted to an unsound or badly-hung gate, from wiring by someone other than a qualified electrician, or from anyone passing through a moving gate is not a warranty defect, and the safety of the finished powered gate is the installer's responsibility.